Disability aids, beds, wheelchairs, scooter and accessories from Out ’n’ About Mobility

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Payment
The total cost of your order will be the price of the products you order, any additional services you choose (e.g. Software support), plus the applicable delivery charge.

All these will be set out clearly in the Order Confirmation Page before you checkout your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

We accept payment from all UK major credit and debit cards through the HSBC Secure ePayments card processing service. Customers paying by this method will be transferred securely from our website to HSBC's Secure ePayments website.

The HSBC Secure ePayments website is hosted and operated by our banker HSBC, who will undertake the card transaction on our behalf. Your card details are securely held by HSBC and at no stage will your card details ever be divulged to us. On successful completion of the transaction you will be returned to our website.

Payment is deducted when we process your order and not when it is submitted. Shoebox Computers remains the sole owner of all goods shipped until the customer has paid in full.

*Notice* When paying by credit or debit card, please make sure your billing address matches the cardholder's address. Failure to provide the correct address could result in your transaction being declined.

Delivery of Goods paid by Credit Card
All first orders must be delivered to the cardholder's address and will be subject to a security check which can delay the order up to 24 hours. Subsequent orders using the same card for payment may request to be sent to an alternative address. However if an alternative delivery address is requested it may be subject to a random security check which may delay the order up to 24 hours.

Return / Refund Policy

If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery costs are clearly outlined on each product. We apply a charge for shipping base on the weight/size of the product and the location it is to be sent. Delivery time can take up to 28 days, although certain products are available within 7 days. Your delivery date will be confirmed with you shortly after your order placement.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

VAT Exemption
All prices shown in our store are inclusive of VAT at the rate of 17.5%. If you are exempt from paying VAT, you will need to sign a disclaimer form available here Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.